• gratis bezorging vanaf 49,-
  • alles uit voorraad leverbaar
  • klantwaardering: 9.3
  • voor 20.30 besteld, vandaag verzonden!*

Customer service

Do you have questions about our products, your order, a complaint or a general question? Or do you need personal advice from one of our product specialists? We are happy to help you.

You may already find an answer to your question below. Feel free to contact us, or fill out the contact form at the bottom of this page.

Shipping

Same day woldwide shipping
Orders can easily be done from the comfort of your own home. Same day woldwide shipping.
Once you have made a selection from our wide range of product, you simply click on the shopping basket beside the product to place it on your list. You can then either continue shopping, to the right hand side you will find the list of items in your basket, or continue to the checkout. Fill in your contact information and select your payment method.

Exchange / return process

If any return items must be sent back you have to do this always stamped, unstamped shipments are not accepted.

Returns must be sent to:

De Kroo Ruitersport
Boomdijk 1
4339 PN Nieuw en Sint Joosland
The Netherlands

To exchange or return is possible within 30 days. 

With returns / exchange you should always enclose the original packing slip / invoice including the reason for return.
Download here the return form.

For returns the items have to be in new condition, in original packaging and be returned with attached price tags.

The shipping costs of a return shipment or exchange are for your own account. When offering the return shipment, ask for your proof of shipment! You must keep this carefully as this is the proof of delivery / sending and you are responsible for the return package.

In case of a warranty or complaint, please submit it first by our email [email protected].nl or WhatsApp customer service (0031 682367443).

 

Shipping costs & delivery time

Australia / € 49,95 / 6 – 12 days
Austria / € 12,50 / 3 – 5 days
Bulgaria / € 19,95 / 4 – 6 days
Croatia / € 24,95 / 5 – 8 days
Curaçao / € 20,00 / 5 – 11 days
Cyprus / € 20,00 / 4 – 6 days
Czech Republic / € 12,50 / 3 – 6 days
Danmark / € 29,95 / 2 – 3 days
Estonia / € 19,95 / 4 – 6 days
Egypt / € 49,95 / 6 – 20 days
Finland / € 24,95 / 3 – 6 days
France / € 14,95 / 2 – 3 days
Germany / € 4,95 / 2 – 3 days
Greece / € 19,95 / 3 – 6 days
Hungary / € 9,95 / 3 – 6 days
Israel / € 20,00 / 7 – 14 days
Ireland / € 14,95 / 2 – 4 days
Italy / € 14,95 / 2 – 5 days
Japan / € 39,95 / 4 – 8 days
Latvia / € 19,95 / 3 – 6 days
Lithuania / € 19,95 / 4 – 6 days
Luxembourg / € 14,95 / 1 – 2 days
Norway / € 39,95 / 5 – 12 days
Poland / € 9,95 / 2 – 4 days
Portugal / € 19,95 / 3 – 5 days
Romania / € 9,95 / 3 – 6 days
Singapore / € 49,95 / 4 – 8 days
Slovenia / € 14,95 / 2 – 4 days
Slovakia / € 9,95 / 3 – 6 days
Spain /  € 20,00 / 3 – 5 days
Sweden / € 9,95 / 3 – 4 days
Switzerland / € 19,95 / 3 – 4 days
Turkey / € 39,95 / 5 – 14 days
United Arab Emirates / € 39,95 / 4 – 8 days
United Kingdom / € 29,95 / 4 – 7 days
United States of America / € 39,95 / 4 – 9 days

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